1. RETURN POLICIES accepts returns on all unused, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.

To submit a return, simply email or call @ 8447976960 with your order number and the details of your return request and we will do our best to make you happy. 

A request to return an item must be made within 21 days of when the item(s) were shipped to you. The return can be refunded to you in one of two ways:

(1) credit or
(2) A refund in the original form of payment.

If you request a refund in the original form of payment and used any credits to purchase the item, those credits will be reinstated in lieu of receiving a refund for that portion of the purchase. If the credit card used in connection with the purchase is expired or invalid, we will issue a cheque to the billing address on the credit card. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must contact our customer support and you will receive your refund in credits.

* What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

* What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: to process transactions, to send you information regarding our products and promotions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

* How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be kept on file for more than 60 days.

* Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

* Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

* Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.

* Online privacy policy only
This online privacy policy applies only to information collected through our website and not to information collected offline.

* Link to third party site
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under our control an we are not responsible for the contents of any Linked Site.

* Your consent
By using our site, you consent to our website privacy policy.

* Changes to our privacy policy
If we decide to change our privacy policy, we will send an email notifying you of any changes.

* Pricing
Prices for products are described on our website. All prices are in Indian rupees. Prices, products and services may change at discretion.

* Disclaimer
The merchandise is not restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed and we will alert you only when an item is sold out.

* Product Description
We hereby disclaim any guarantees of exactness as to the finish and appearance of the final product as ordered by the user. We attempt to be as accurate as possible. However, we do not warrant that product descriptions including colour, material used, availability, prices or other content regarding products displayed on the website appear accurately at all times. If a product offered by us is not as described, your remedy is to return it in unused condition.

This website and its content is copyright of Voyager Ventures (Retail) Pvt. Ltd.
Kipp & Ludwig is copyright of Voyager Ventures (Retail) Pvt. Ltd.
© 2013 Kipp & Ludwig.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

* Your account
You will receive a password and account designation upon completing the website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you

Shipping inside India is free of cost.
Title and risk of loss for all products ordered by you shall pass on to you upon’s shipment to the shipping carrier.
We use reliable courier companies and are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer.
We will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion.

You agree to indemnify, defend and hold harmless from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Kipp& that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms

If you see charges on your credit/debit card for purchases made on our website and do not recognise the charge, please report the unauthorized purchase within 60 days of the transaction to enable us to begin an investigation.

We regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, we reserve the right to cancel all past, pending and future orders without any liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

We endeavour to ensure that all the information on the website is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data, information, and product. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

  1. The use or the inability to use the website or products;
  2. Unauthorized access to or alteration of the your transmissions or data;
  3. Relating to the services; arising out of or in any way connected with the use or performance of the website.

Neither shall we be responsible for the delay or inability to use the website or related services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond our control.

You understand and agree that any material and/or data downloaded or otherwise obtained through this website is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data.

This website can only be used by persons who can form a legally binding contract under the applicable law.
Children who are at least 13 years of age, may use this website only under the supervision of their parent or legal guardian who agrees to be bound by these Terms of Use.

While availing any of the payment method(s) available on the website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction(s), or exceeding the preset limit mutually agreed by you and between your bank(s), or any payment issues arising out of the transaction, or decline of transaction for any other reason(s).

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Voyager Ventures (Retail) Private Limited
House No. 150, Venus Apartments, Sector 9,
Rohini, Delhi India 110085